SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping up to 30 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothup UK (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothup.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Pants. The child is 7 years old, height 123, average physique-excellent, slightly large, but it's good that they do not tight tight, there is freedom of of of of
Super quality, size fits right in 104/110. Colors are as the pictures. Very fast shipping. I can highly recommend.
Заказываем не первый раз. Тёплые , племянница отходила три сезона . Удобные
Delivery of goods 1 month! The product corresponds to the picture!
Thank you, excellent panties, I recommend and the store!)
Cool winter pants! Sewn qualitatively, warm, the elastic is not tight. Size 12 in length 87 cm. Bought at a discount, thank you to the store.
On a thin girl, height 116, in width well, in length with a small margin, for the autumn. Ideal leggings, not the first time we take. The daughter wears in the cold season, with + 7 to 0 (with pantyhose), impregnation is good, do not get wet with a small rain (of course, they do not get)
11 size well approached the height of 140 cm + stock 5 cm, but pants thin girl
Cool pants, I take the second. Comfortable in everyday life, if contaminated, then just a rag wipe and everything is clean!
I ordered a child with a height of 113 cm and a weight of 17 kg (thin) size of 6 T (130). Approached the fullness is ideal, and the growth is long, a little has to be paged. The quality is excellent. Got there quickly. Very satisfied.
Panties are good. They took on a height of 105 cm. Fit in size, only the elastic band is tight.
It's really great and look beautiful. I ordered 4T for girl 2.5 years old and it is little big, it will be fit for 3 years old girl. I reccomed product, I really like it
Leggings are excellent, the size is written 160, the child is 146 cm tall, we just. Inside insulated. Don't stink. The seams are even.
Come quickly. No smell. Sewn acuratally. A little too big, but it's not scary. Warm, inside there is a heater. We think to order another color.
Thank you... I recommend the store and the goods ..... beautiful ..
Great leggings! They took it with a margin, so that they could fit in full. In the photo, the child is 107 cm tall
Pants of good quality. Hot for the cold period. Very fashionable. My daughter is super happy. My daughter measures 1m48 and weighs 29kg and size 12 suits him very well.
Labai fainos IR minkštos kelnės greitas pristatymas I UK
Excellent leggings. On the height of 140 cm took the size of 12, there is a stock of 3 cm. The length of the side seam from the waist is 88 cm. Quality is super!!! That's the second one. Delivery month, the track was tracked until the moment of delivery.