SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping up to 30 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothup UK (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothup.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look perfect. The fabric inside the trousers is pelito and on the outside is polyester with elastic with a certain brightness that gives it an elegant touch of dress.
very thick leggings for the coldest winter i love it size 3xl accurate to my 101 hips 82 waist height 161 even long enough . Thanks to the store that gave correct advice to size and so fast delivery .Happy customer .
Second time I ask them because I love them. suuuper warm and very comfortable. 5xl for European size 44, are adjusted. And shipping in 15 days or so, thank you very much!
I just got it. Very nice. Same as the picture. Thank you
Fenomel. 9 days!. Good weave. I always order one more size! Warm and adjustable.
The fabric is pretty thick, for cold is the best, but it's not very elastic, so you have to take one or two more sizes
01.12 ordered, 11.01 received at the mail. Good panties, in-16 cold did not feel, I was satisfied. On the height-173 a little short, it would be possible to a couple of cm longer, on obt-85, obb-103 just right, but it would be a little more free. Hair band put as a gift
I use a 42 Spanish and I look perfect very happy with the purchase very fat and soft surely winter who comes back to buy
The pants are very high quality I love them. He's here in two weeks. Warm and the size is perfect with the store's advice. I recommend it in 100% the fabric is very good. Thanks to salesman. Very satisfied. I'm sure I ask for more.
Súper contenta! Uso una 36-38 de pantalón y me queda genial! Y de largura son perfectos. Muchas gracias por el regalito
Super
The seconds I buy. Buy the blacks and now the greys. Great quality, hope you don't get balls out and it'll be a super buy. Super warm. My Spanish size is 38/40 and I buy the L and it's great for me. The store gave away a hair gum. It came fast.
It adapts very well to the body and is warm. Fast shipping
I arrive before very warm weather good quality
Perfect! I couldn't hope better! He arrived in 9 days in France. It has the desired length and as for the waist it is high Not rigid but very flexible and very thick for the Mountain in winter!!! Thank you to the store I think ordered another in black!
Thick, warm, 13dia come to Spain, I'm a little big, but nothing happens
Very good quality, quick wine and I'm happy. Thank you store❤
Like in the photo I use between 40 and 42 European pedi xxl is perfect and looks super hot I recommend 100x100
The order came quickly three weeks before the Trans-Baikal territory. At its size 48-50 ordered 4XL exactly the size of the pants liked very warm. With the store talked, the seller is well done.
Good product, they look good i very hot.