SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping up to 30 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothup UK (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothup.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gera maikute, minkstas trikotazas, O paveikslelis Kaip klijuote, 164/96/89/96 Kaip typewriter, rekomenduoju pristatymas greitas, per e-pakas
Very nice synthetics, in Russian 44 came the size s. The picture is clear, not a sticker! I recommend the store, I will order more
Delivery three weeks. Looks nice. Film-drawing, it seems to me, when washing in the washing pad will quickly climb. I think that I will have to wash my hands.
There is no label about the composition of the fabric and washing. To the touch cotton with the addition. I ordered s great
Excellent quality, very much) came quickly less than a month (Krasnodar territory) the quality is soft, the print is dense. A photo with a picture. I took xxhl, the growth of 165 long. The store did not communicate with the seller. the goods sent the seller quickly in less than a day.
Quality is good. At 46-48 size XXL. Very pleasant to the body
hermosa polera material no algodón pero grata de
I love c hyper soft and comfortable I advise you and in addition I am comfortable in the calite and good thank you to the store
T-shirt is interesting, the sticker, the quality is normal soft, pleasant to the feeling is happy with 50 Russian norms
The order came in a month, the T-shirt corresponds to the photo and size, the quality of nylon with the addition of either cotton, or viscose, sticker, labels, does not crum, I,
Precioosoooo
Exact description. It arrived before the stipulated date. The print is very nice
muy linda la calidad de la polera es muy suave la talla s me kedo perfectamente
It's exactly the same as the photo, I ordered size L but it's like a size M. Happy with the purchase!
It is too beautiful I recommend 100% package arrived super fast
Everything is like in the description, only badly stitched stitch sticks out the fabric. Already the kind is not what
We validate the product... very soft and elastic fabric.✅ The drawing is perfect✅
Beautiful! Good genre. It took 11 days from the order.
It totally matches the description of the ad, the taya matches well, the shipping is fast and the quality is good, I recommend this store and this product