SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping up to 30 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothup UK (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothup.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good, warm sweater, in winter it will be tested, the color is saturated, it was indicative on a dimensional grid, all in size, I recommend to buy, it came quite quite quite
Beautiful of very good quality, it came to me super fast and I'm happy with the product
Warm Cool sweater, not pricked. On height 110 there is a small stock
In general, good, there is a smell, I hope after washing will leave
хороший свитер, брала на 2 года (носим размер 92-98). Рукава и плечи длиннее, но по ширине как раз, без лишнего облегания, попа прикрыта. Утеплитель мягкий. Пришло быстро.
I like the items the quality of items is very very good for winter if you went order for kids always order big number
Wonderful turtlenecks. Shipping fast. Recommend shop and product
Sweater liked, soft, stretches perfectly, took a warmed, the lining also stretches well. According to the reviews decided to take more for 2 years took 3 T, you could take less boldly. I will order a smaller size. Delivery fast
Above all, arrived very quickly.
Bright and very beautiful sweater. In winter it will be very warm
I liked it very much, I took the size 8 for a 6-year-old child, I'm happy. Soft, not pricked, no problem labels sewn in the seam, no smell, no sticking threads. Delivery 3 weeks, the track is packed, tracked. To the store 5 points. I didn't.
I came quickly. Nice sweater. For a girl of three years came with a small margin, covers his ass, sleeves bent. Stretches well, soft, warm.
Great blouse. At a height of 120 cm 8 size with a margin, just for the next winter. Well stretches. This quality has already taken 2 years to wear, the color has not changed and the sweater has not stretched. Delivery to the point of issue to the Orenburg Region 14 days from the time of order
The color is bright saturated, the size is idially approached, the height of 125 chose size 8. Only one minus stink chewing, can weathered after washing
I received the sweaters they are of good quality and very pretty
Very warm sweater, for a very cold winter. the color is the same as in the picture. The size approached perfectly. everything fully corresponds to the description. I recommend the store.
Order came quickly! Good, dense knitting! Convenient, beautiful! Thank you store! Recommend!!
Is soft
Ordered on February 6. She took it on March 10th. Honestly? Super.
Nice material, soft and warm! According to the description