Frequently Asked Questions (FAQ) - Cloth Up

Frequently Asked Questions (FAQ)

1FAQ: Where can I search products?

At the top of any page, you can enter the name of the product or a keyword to search for products. If you have trouble finding the product, try typing more general information. As you use more keywords, the fewer products you will find on the search results page. You can view product details by simply clicking the product name or image when you find a product you’re interested in, on our website.

2nd FAQ: When calculating shipping costs, what factors are taken into account?

The shipping costs are determined by the shipping method (air, sea, or land) and by the weight and volume of the product. It’s a good idea to check and compare the different shipping rates to see which is the most cost-effective and affordable. Contact us for information on how shipping costs are calculated.

3rd FAQ: Why do buyers need protection?

The Buyer Protection program provides buyers with a set of guarantees that enable them to confidently purchase products from our website.

This protection applies to:

-the item you received did not match what was advertised.

-it turned out that the item you received was a fake.

-an item you ordered does not arrive within the time promised by the seller.

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